2012! Year of Power!

my 2012! Year of Power! collage

I’ve decided that 2012 is my year of power.

Something about being in Sudan and celebrating a wedding with a bunch of amazingly vibrant, in-their-bodies Sudanese people has really helped me to see myself and why I do what I do more clearly. Mainly: I act small and nice a lot of the time out of fear of making other people uncomfortable. Dude. I’m so over that. Who knew, but Sudan was the exact tonic I needed. One of the biggest gifts that Sudan (and my new, awesome extended family there) gave me is this: I am allowed to take up space. Even if it makes other people uncomfortable. And sometimes BECAUSE it makes other people uncomfortable.

So I’ve found myself doing all sorts of crazy things, like haggling like an old biddy at the market in Omdurman. And just straight up asking “Do you want my advice?” And having some difficult but necessary conversations with people I love. I mean, all of these things feel a little risky and scary to me, and they might get weird or end up making people feel bad, but I’m actually one of the best people I know at cleaning up those kinds of situations.

My most recent and triumphant experience with this was when I was trying to buy some shoes for J online. **Please note that I do not get paid for any recommendations I make on this blog. Seriously. Look around. Does this look like Design Mom to you? (obscure mom blog reference) So anything I’m saying here I actually just want to say, in the spirit of, “Hey, you should totally check out the bagels at that place on the corner…they’re amazing.”**

So. J needs shoes. And all sorts of things actually. Pajamas, a hat, a coat. Which is shocking to me because this is really the first time I’ve needed to buy him clothes, and he’s nearly 2 and a half. Till now, we’ve gotten by on gifts and hand-me-downs and one big bag of used clothes I bought off of Berkeley Parents Network. Suddenly, we need clothes now, and I don’t want to pay full price for them. I’d rather use our modest savings on some nice new shelves we want or a weekend away. So I did a bit of shoe research, because I think Jonah doesn’t fall down as much when he wears those flexible soled shoes, and everyone’s all nuts over these See Kai Run shoes. I’ve seen ’em before, and they’re super cute. But I just always assume that they’re $50 baby boutique shoes and I’ll never be able to afford them. And I was pretty much right. But lo and behold, the See Kai Run website had some sale shoes, and I bought ’em and wound up being pissed off. So instead of being pissed and shrinking away, I invoked 2012! Year of Power! and wrote this email using their generic online form emailer thingy:

Hello. I’ve heard great reviews about your shoes, and wanted to buy some but have a modest budget. Lo and behold, you had some sale shoes at $22 which was exactly my budget. I proceeded with checkout by paypal to see what the shipping charges would be and right before I hit submit, it showed me that the total was $22. Amazing! I thought. I can still buy them. If the shipping was over $5, I was going to try to find them used. So I hit submit and then my receipt popped up with the real total including the shipping. I just think you all should know about this and change it, so that others don’t feel duped like I did. And I’m not going to get all agro about it, and honestly don’t expect to hear a word from you. but I think if you all want to be an up and up business, you’d credit my card the shipping charges and then I’ll be a lifelong customer and referrer…

Less than two hours later, I had this reply:

Hi Steph,

Thank you for writing.  I have informed our website manager regarding this oversight.  I have also refunded the shipping cost to your PayPal account.  We apologize for the confusion when placing your order.

Warm regards,

Kat
Customer Service
See Kai Run

Apparently, I’m a pretty cheap date, since all they had to do was give me $6.50 of my own money back and now I’m writing a whole blog post about them. But seriously. I just have to celebrate a business that has that kind of responsiveness and integrity.

Not all of my 2012! Year of Power! experiments have yielded such immediate and satisfying results. But whatever. I’m rocking it sometimes.

11 thoughts on “2012! Year of Power!

  1. Yay! Actually, I’ve found that most companies will bend over backwards for you to fix things, if you actually call to complain (except for The North Face, which is a complicated tale of woe). My personal experiences with bringing my complaints to companies have resulted in the following: free cable TV for two months, $20 worth of coupons for Lara Bars, $15 worth of coupons for 3 Musketeers bars, two pairs of free Teva sandals (bad soles on both), a set of four new tires (my pick in the store) for the price of the old ones because two of those tires exploded (literally) before I had driven 5000 miles, and I could go on. Anyway, I hope this encourages you that power works sometimes.

  2. Apparently I should have been more patient in waiting for them to reply for my problem (which was that the website wouldn’t let me pay using Paypal–annoying!!). :/ Oh well. I can’t get mad at SKR. They have the best shoes, I have a bit of an obsession with them, and we own like 12 pairs, so. I’ll swear under my breath and pay with my credit card and use my funded Paypal elsewhere. 😛

  3. Their customer service is AMAZING. We had a problem with one of pairs of shoes after only a week of wear. The sole was coming undone and “clapping” as he walked. I emailed them and within 3 days there was a replacement pair on my doorstep.

    1. i love it. you know, good customer service IS NOT ROCKET SCIENCE. and look how we’re all publicly extolling this company’s awesomeness. and they didn’t save the world or anything. they just listened to our problem and did something about it. right then.

  4. Haah! Here’s to 2012! Year of Power and Occasional Positive Results! Ya, I was super withdrawn and “keep to myself” sort of person – but Sudan does make you get buck. Something about the extreme lack of personal space makes you want to tear everyone’s head off – or, occasionally, use that power for good. Lol!

    1. It’s true! I totally got buck. Maybe it was the extreme lack of personal space, but I attribute it to the excessive dancing and dukhan-ing and love. And I think I did start to get into the vibe that if you wanted to get something done, you just had to power it through.

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